Refund policy

 RETURN + EXCHANGE POLICY 

We do not offer clothing refunds or returns for issues related to sizing or fit, so please review items carefully before purchasing. If you have any questions about a piece, feel free to reach out before placing your order  we're happy to help! (We are a small one person ran business not a corporation ) 

HATS & JEWELRY & ACCESSORIES ARE NOT ELIGIBLE FOR RETURNS/EXCHANGES/REFUNDS ECT ALL SALES ARE FINAL CONTACT US WITH ANY QUESTIONS 

RETURN WINDOW

Return or exchange requests must be submitted within 7 days of the date your order is delivered returns or refunds are not guaranteed.

Please contact us before mailing your return to request approval and receive return instructions.

Returns sent without prior approval will not be accepted.

Once your return has been approved, we will provide the appropriate return shipping information.

EXCHANGES + STORE CREDIT

Eligible returns are primarily handled through size exchanges or store credit.

If an item doesn’t fit, contact us and we’ll check whether your preferred size is still available. If the requested size is sold out, you will receive store credit instead.

Store credit will be issued after your return has been received, inspected, and approved.

FINAL SALE + NON-RETURNABLE ITEMS

The following purchases are considered final sale and cannot be returned, exchanged, or issued store credit:

  • Sale and clearance merchandise
  • Deal of the Day items
  • Discounted or marked-down merchandise
  • Preorders
  • Custom or personalized products
  • Gift cards
  • items with sequins, embellishments, rhinestones, fur/faux fur 
  • Items specifically marked Final Sale or Non-Returnable
  • hats, jewelry & accessories 
  • items purchased on a live 


SHIPPING POLICY

Once an order has been transferred to FEDEX,USPS or another shipping carrier, transit times and handling are outside of our control.

Manti Mountain is not responsible for carrier-related delays or transit issues after a package has left our possession.

Shipping delays alone are not grounds for a refund.

For packages marked delivered but not received, customers should first contact the shipping carrier and check with household members, neighbors, or their local post office. Manti Mountain is not not responsible for packages that say they were delivered but are missing.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number along with photos of the issue.

We’ll review the situation and work with you to make it right.

RETURN PROCESSING

After your approved return arrives, it will be inspected to ensure it meets our return requirements.

You’ll receive an email once your return has been reviewed and your exchange or store credit has been approved.

Please allow up to 10 business days after your return is delivered to us for processing.

JEWELRY POLICY

Because jewelry naturally experiences wear over time, jewelry is considered final sale once it has been worn.

Manti Mountain does not provide refunds or replacements for normal wear-related changes, including tarnishing, fading, peeling, discoloration, or other changes caused by wear, moisture, chemicals, improper storage, or care.